If you have received your order and either you encounter a problem or you are not satisfied for any reason, you can request the return or exchange of the goods within 30 days of receipt.
To exchange or return items, contact us via email to firstname.lastname@example.org, indicating the order number and the reference, color and size of the item(s) to be returned or exchanged, so we can follow up your request.
Wedoble does not accept exchanges or returns of personalized items, such as "Custom Blankets".
We also inform you that when it is not possible to exchange an item out of stock, we will refund the total value of the item.
Refunds are made within 14 days from the date of return of the item(s) to the warehouse by bank transfer. Please always provide us with your IBAN details and Swift code.
In addition, Wedoble always makes sure that the items sent correspond to those requested. However, if you exceptionally receive a wrong item, you should write to us at email@example.com, sending us photos of the item received and the order. Indicate, in the subject of the email, the order number, followed by “Wrong Article”, so that we can manage it and answer it as soon as possible.
Wedoble reserves the right to refuse returns in which communication has been made after the deadline and in which items that are not in the same condition as when they were purchased.
If you have any questions, do not hesitate to contact us by email firstname.lastname@example.org or by phone +351 253 480 200.