1. Property

The Wedoble brand and website are the property of A. Ferreira & Filhos, S.A., identified with the VAT number 501092579, with headquarters on Rua Amaro de Sousa, 408, 4816-901 Caldas de Vizela, Portugal.



2. Payment

At Wedoble Store, you have the following payment options:



Credit Card

Our system accepts the main credit cards: Visa, Maestro and Mastercard. When you select this option, you are directed to a secure page, where you’ll be asked to introduce your credit card details. 



Bank Transfer

If you select this option, you’ll get our bank details, as follows:

Account owner – A FERREIRA & FILHOS, SA

IBAN – PT50 0010 0000 1526 5250 0010 4

Bank – BPI

Payment must be settle in one week. After this, the order will be automatically cancelled. In order to make the confirmation faster, please send the proof of transfer by email, to: info@wedoble.com



Multibanco

Selecting this option generates an reference, which is displayed when you complete the order. This same reference will also be sent in the order confirmation email.



Paypal 

When you select this option, you are directed to a page, where you’ll be asked to introduce your credit card details.



3. Delivery

Wedoble online store’s delivery fees are variable, depending on the destination. Please refer to the table below for the conditions applying to your case.

Portugal (Mainland) - 4€ (Free for orders over 50€)

Portugal (Isles) - 5€ (Free for orders over 150€)

Spain - 9€ (Free for orders over 150€)

Other EU countries - 20€ (Free for orders over 250€)



4. Returns/ Exchange

You can cancel an order while it is in pending status, meaning it has not yet been dispatched. 

If you have received your order and either you encounter a problem or you are not satisfied for any reason, you can request the return or exchange of the goods within 30 days of receipt. 

To return/exchange an item, please send an email to info@wedoble.com so we can follow up your request. 

If you have any questions, do not hesitate to contact us by email info@wedoble.com



5. Prices

The prices of the products displayed on the online store contain / carry VAT. Shipping rates are applied by order.

The exact price of the shipping charge will depend on the country where your order will be delivered.

The prices are all quoted in euros. Please note that the change of country of delivery may have an influence on prices.

Please only pay the exact amount specified in the order confirmation and make individual payments by order.




6. Consumer litigation resolution

Information in regard to alternative resolution of consumer litigation.

In the case of litigation, the consumer may seek out an entity of alternative resolution of consumer litigation.

Consult here the list of available arbitrage centres of consumer conflicts, any of which you can consult to resolve any issue where you made your purchase.More information is available at the consumer portal www.consumidor.pt

* This information does not signify that A. Ferreira & Filhos, S.A. adheres or accepts the arbitrage on behalf of the centres that are found on the services list.